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No Quibble Guarantee, Refunds & Cancellations

No Quibble Guarantee

Every product we sell at Gorilla Banners is backed by our no quibble guarantee. If you are not 100% satisfied with your product we will refund you in full or replace your product free of charge.

What is Covered?

We guarantee that the product(s) you order from Gorilla Banners will reach you in perfect condition, without damage. Our products are checked and carefully packaged here at Gorilla Banners to ensure they arrive as you would expect.

What isn’t Covered?

If you supply us with your artwork we can only print the images and or text that you upload to us, therefore our no quibble guarantee cannot and does not cover the resolution (quality) and crop of the image(s) or any spelling or grammar errors in text that you supply to us.

If you are Not Satisfied:

Please contact our customer team within 3 days of the receiving your order. Subject to the above conditions, we will reprint your product free of charge or make a refund. We reserve the right to ask you to return the product(s) you are not satisfied with to us, which will allow us to improve our processes and quality to ensure future customer satisfaction.

Claims

Any claim in respect of loss, damaged or delayed goods must be made in writing to Gorilla Banners within 7 days of delivery (or, in the case of non-delivery, within 14 days of notification of despatch). Gorilla Banners shall not be liable in respect of any claim unless the above requirements have been complied.

Returns

A refund will only be agreed upon sight of the goods and confirmation of a fault. Therefore any items reported to be faulty or damaged must be returned to Gorilla Banners within 7 days of receipt.

Refunds

Faulty or damaged goods will be refunded, including the cost of delivery, once a written claim has been acknowledged and the goods have been examined within the periods outlined above.

Gorilla Banners prides itself in our quality of service and efficient delivery, however no refunds can be given on 'late deliveries' which are due to circumstances beyond our control, such as a third party carrier issue. To qualify for a refund, the delay must have been caused by a production or despatch issue at Gorilla Banners.

Cancellations

Once an online order has been processed, no cancellations will be accepted. However we can modify your order providing we are notified within at least 4 hours from placement of original order. This however excludes same day delivery.